Data & privacy

Why can I not see earlier WhatsApp messages in Polymorfa?

Polymorfa does not store real WhatsApp message history by default. History access requires explicitly enabled storage and the eligible history feature for that number and project. Testing numbers do not provide real hosted history. Check whether storage was enabled when the messages occurred, along with your current access. A blank view is not proof that those messages were retained. Tell support the time range, number reference, and displayed result. Do not assume that enabling storage now will recover earlier conversations or that support can retrieve messages never stored.

Last updated on Oct 04, 2026

Will enabling history recover messages from before it was enabled?

Do not rely on later activation to recover messages that Polymorfa did not retain. Storage settings govern the eligible data captured while enabled; they are not a backup of every conversation that already exists on a phone. Before changing the setting, identify the period you need and whether your project has eligible history access. Keep any evidence you already lawfully hold in your own system. If stored messages from an enabled period are missing, support can investigate that specific range. There is no basis to promise recovery of unretained content.

Last updated on Oct 04, 2026

Why does history show an access error instead of my messages?

A history read requires the appropriate current permission and eligible enabled storage. A credential that can send a message does not necessarily have permission to read retained content. A revoked enrollment or membership can remove access without proving that the underlying records were deleted. Check the returned error before treating the result as an empty history. Confirm the intended number, project, and authorized credential type. Send support the safe error code and time if your access appears correct. Never share the token or ask another customer to query the same data.

Last updated on Oct 04, 2026

Does losing history access mean all stored data was deleted?

No. Feature access, storage enablement, retention, and deletion are separate questions. An access refusal establishes that the current request cannot read the data; it does not by itself confirm erasure. Disabling a feature is not a substitute for a verified deletion request. Review the storage state and the actual result of any retention or deletion change. If you need to confirm deletion, ask support about that specific operation and period. Do not enable unrelated storage or change credentials merely to infer whether data still exists.

Last updated on Oct 04, 2026

Can support read all of my WhatsApp conversations?

A support conversation does not automatically grant access to all WhatsApp content. Polymorfa does not retain real message history by default, and a support code is a reference you choose to share, not permission to read a phone or recover unretained messages. Start with the error, time, and resource reference. Support can ask for relevant reviewed evidence if needed. Share only the portion necessary to explain the incident and remove unrelated customer information. If an investigation involves retained content, access still depends on the applicable authorization and storage rules.

Last updated on Oct 04, 2026

Does turning off message history mean Polymorfa stores no data about my account?

No. Message content is different from account, team, billing, and operational records needed to run the service. Turning off hosted history does not erase your purchases, membership, resource configuration, or bounded operational evidence. Decide whether your question concerns message retention, account data, or a particular deletion request. Contact support about that scope rather than assuming one switch controls every record. Do not send your customer conversations to demonstrate that storage is off. For legal terms and privacy commitments, use Polymorfa's published privacy policy.

Last updated on Oct 04, 2026

How can I show an error without exposing my customers?

Use a harmless reproduction when possible. Crop a screenshot to the relevant error and remove names, phone numbers, message text, and unrelated account details. A small redacted sample is more useful than an entire contact list or conversation archive. Keep the time, safe error code, and request or resource reference visible. Review files before attaching them to the support chat, including hidden spreadsheet columns and log headers. If the issue cannot be explained without sensitive evidence, ask support what specific portion is needed before uploading it.

Last updated on Oct 04, 2026

What should I do if I pasted a secret into a ticket or screenshot?

Treat the credential as exposed. Revoke or rotate it through its owning system, then update the applications that used it. Removing a screenshot is not enough to make a copied API key, session token, signing secret, or password safe again. Tell support which kind of secret was exposed and when, without repeating its value. Ask about removing the unnecessary attachment from the support record. For suspected security exposure, contact [email protected]. Keep a safe record of the corrective action, and verify that the old credential no longer works.

Last updated on Oct 04, 2026

Why does deleting my account not mean every business record vanishes immediately?

Account deletion has to respect team ownership, outstanding financial obligations, and resource cleanup. Some billing and audit records are retained under the applicable requirements. A deleted login is not a promise that every record is immediately erased. Review the deletion preview and any blocker before confirming. If you need a privacy request concerning a particular record, contact support with that scope and the request time. Do not delete a team merely to remove one profile field. Never send identity documents unless the request specifically requires a secure verification process.

Last updated on Oct 04, 2026

Why is a deletion request still pending?

Deletion can wait for financial blockers or completion of resource cleanup. A pending request is not a completed erasure, and an unavailable page is not proof that every affected resource was removed. Repeating deletion does not safely finish an uncertain operation. Check the existing request's status and the blocker shown. Contact support with the original reference, time, and what you expected to be deleted. Keep that reference for follow-up and avoid creating a replacement resource under the assumption that cleanup finished. Support must review the actual result before advising recovery.

Last updated on Oct 04, 2026

Why does an older attachment no longer open?

An attachment link can depend on its retention, current authorization, and the supported media retrieval path. A message reference is not a permanent public download address. An expired private link does not prove that the whole message failed. Use the authorized retrieval action again if it is available, and inspect the returned error. Do not make the file public or share a signed link to work around access. If media from an eligible retained period remains unavailable, report the message reference and time to support without attaching unrelated customer files.

Last updated on Oct 04, 2026

Does sharing a support code expose my API keys or message history?

A support code is a reference for a support conversation, not an API credential or a grant of message-history access. It is not submitted automatically. Copy it and enter it manually only when you choose to share it with support. Keep it out of public posts and unrelated messages, and send the relevant code through the support conversation. Never substitute an API key, sign-in code, or pairing code when someone asks for a support code. Support still follows the applicable account and data-access rules when investigating your request.

Last updated on Oct 04, 2026

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Why can I not see earlier WhatsApp messages in Polymorfa?

Will enabling history recover messages from before it was enabled?

Why does history show an access error instead of my messages?

Does losing history access mean all stored data was deleted?

Can support read all of my WhatsApp conversations?

Does turning off message history mean Polymorfa stores no data about my account?

How can I show an error without exposing my customers?

What should I do if I pasted a secret into a ticket or screenshot?

Why does deleting my account not mean every business record vanishes immediately?

Why is a deletion request still pending?

Why does an older attachment no longer open?

Does sharing a support code expose my API keys or message history?