Check the exact email address entered on the sign-in page and look in spam, junk, and company quarantine folders. A different alias or a spelling mistake sends you down a different account path. Ask your mail administrator whether messages are being blocked.
Use the resend option when available instead of repeatedly starting requests. If delivery still fails, email support with the address, approximate request time, and any visible error. Never include a sign-in code, private sign-in link, or password. A missing email is a delivery problem to investigate; it is not proof that your team or account was deleted.