Health is an estimate from eligible observations, not a promise about every future action. Connection state, funding, recipient eligibility, and WhatsApp restrictions can change independently of the score. An older estimate can also describe a different period from the failure.
Use the actual send or connection error to investigate the incident. Include the health period only as additional context. Do not treat a high score as permission to ignore opt-outs or sending safeguards. If the estimate and evidence appear inconsistent, send support the references and times without customer message content.