Polymorfa Help Center
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Featured Articles
Why were my numbers assigned to the Default customer?
Why did my team invitation not arrive?
Why do I still have no access after accepting an invitation?
Why are billing or team settings unavailable to me?
What can we do if our team owner is unavailable?
Why does the Console show the wrong team or numbers?
Problems signing in, verifying your email, and protecting your account.
Why is my sign-in email not arriving?
What if I lost my authenticator or recovery codes?
Why did our integration stop when a member left the team?
Why are notifications going to the wrong email address?
Why is my email code rejected or expired?
Missing teams, invitations, permissions, and workspace confusion.
Why does the Console show the wrong team or numbers?
Why can I no longer see a team I used before?
Why is setup still incomplete after I finished the steps?
Why were my numbers assigned to the Default customer?
Why did my team invitation not arrive?
Pending payments, unexpected charges, balances, and purchase questions.
Why am I being charged after upgrading from Free?
Why did my upgrade not finish after payment?
Why have my purchased credits not appeared?
Why does my balance history differ from my payment history?
Why did my monthly bonus not increase after a credit grant?
Pairing failures, expired links, disconnects, and reconnecting.
Why does scanning the QR code not connect my number?
Why has a QuickLink stopped working?
Why did my connected number go offline?
Why does my testing number not reach a real WhatsApp phone?
What should I do if I paired the wrong WhatsApp account?
Messages that fail, arrive late, repeat, or do not reach a recipient.
Why were some recipients missing from my campaign?
Why has my campaign not started sending?
Why is my campaign paused, held, or skipping recipients?
Why is a recipient still suppressed after they replied again?
Why did the API accept my message but the recipient did not receive it?
Permission errors, failed requests, missing webhooks, and integration failures.
Why does a key that worked before now return unauthorized?
Why does my client token work for one action but not another?
Why am I not receiving webhook events?
What information does support need for an API error?
Why can I not place a call from the Console?
Blocked actions, exhausted limits, safety warnings, and WhatsApp restrictions.
Why is my number health Unknown or unavailable?
Why are safety controls slowing or blocking my sends?
Can Polymorfa support remove a WhatsApp ban?
Why is a number suspended when my team still has credits?
Why did setting a spending limit to zero block my number?
Missing history, retained data, deletion, and what to share with support.
Why can I not see earlier WhatsApp messages in Polymorfa?
Will enabling history recover messages from before it was enabled?
Why does history show an access error instead of my messages?
Does losing history access mean all stored data was deleted?
Can support read all of my WhatsApp conversations?
Chat problems, support codes, bug reports, replies, and follow-ups.
How do I contact support about an account or service problem?
What makes a bug report useful to support?
What happens after I send feedback or request a feature?
Which details should I include in a support request?
What should I do if the support chat does not open or connect?