Compare the charge with purchases, automatic top-ups, and add-on renewals for the correct team. Other authorized team members may have made the purchase. A bank description alone may not identify which team or purchase it belongs to.
Ask support to investigate using the date, amount, currency, and purchase or bank reference. Explain which entries you already checked. Do not send a full card number, bank password, or authorization code. If you suspect the payment account itself was compromised, also use your bank or payment provider's security process.