Feedback opens a form inside the support chat. Explain the problem you are trying to solve, who is affected, and the outcome you need. A concrete example is more useful than only the name of a proposed feature.
Support reviews the request and can forward customer tickets to the team's issue tracker from its dashboard. That review does not promise a delivery date or make a feature available to your account. Reply in the existing conversation if your needs change or you have new evidence. Do not submit the same request repeatedly to raise its priority.