Home Sending & delivery problems Why has my campaign not started sending?

Why has my campaign not started sending?

Last updated on Oct 04, 2026

Check the campaign's saved state and recipient results, not only the launch button. Launch still depends on an eligible sender, connection, funding, current access, and recipient safeguards. A saved campaign is different from a running one.

Read the specific refusal or pending reason before launching again. Confirm that the intended sender is connected and the correct team has the required credit. If a launch was accepted but no work appears, report the campaign reference, launch time, and displayed state. Do not bypass opt-outs or duplicate the campaign to work around an unclear result.